Training & Resources
Build a department-specific training plan that helps student employees understand their work, practice essential tasks, and develop confidence over time.
Build Your Office Training Plan
- Identify what students need to know. Include the office mission, responsibilities, schedule, communication, confidentiality, conduct, technology, equipment, and safety procedures.
- Break training into stages. Separate what must be covered before the first shift, during the first shift, in the first week, and during the first month.
- Use multiple learning methods. Demonstrate tasks, provide written instructions, allow guided practice, and assign an experienced contact when appropriate.
- Check for understanding. Ask the student to explain or demonstrate the task and correct misunderstandings before independent work begins.
- Continue training. Add responsibilities gradually, revisit expectations, and provide coaching as the student develops.
Supervisor Tools
